Return & Refund

At imKawaii, we strive to make our customers 100% satisfied with the product purchased from us. If you are experiencing any shipping or products issues, or not satisfied with your product, then please send us an email to support@imkawaii.com and our team will assist you right away.

RETURNS / EXCHANGES

All of our custom made products are created fully or in part based on information specific to each individual customer thus have no resell value. As a result, we will not accept the return of such products unless they are damaged upon arrival. In such a case, please make your claim within 10 days of receiving your products by emailing us at support@imkawaii.com. 

For plush dolls and plush clothes, you are allowed to make changes to your order (e.g. changing the type, color, address etc.) or cancel your order within 24 hours after your order is placed. In those cases, please write an email to our support at support@imkawaii.com.

CANCELLATIONS

If you need to cancel the transaction, please feel free to contact us at support@imkawaii.com within 24 hours after your purchase. Normally, we will start to arrange 24 hours after your order is placed. Your order cannot be canceled or refunded once it has been shipped.

REFUND POLICY

All items are handcrafted with care, therefore, we don’t accept refund on the products unless the fault was ours (e.g. the customized name/photo is wrong, the size/type is wrong, damaged upon arrival). If a refund is applicable, please send us an email to support@imkawaii.com.
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